Customer Testimonials

My father attended to the oil changing service for my car instead of me. He didn’t have any negative things to say so I’m assuming it all went well. The associate who assisted with the oil change sent me updated text messages and detailed encounters of the process. I can say it went well and I was satisfied.

We just purchased a car with the help of Diony Reyes, and we couldn’t be happier with our experience! He went above and beyond to help us throughout the process, and we truly appreciate his time, effort, and dedication. His customer service made this purchase even more special. If you’re looking to buy a car, we highly recommend asking for Diony. Thank you for taking such great care of us!

Pretty bummed as I've been going to Yonkers Kia for a while and never had this experience before. Since I purchased my car, I normally would go to get my car service annually from Yonkers Kia. I know that their service center location split from being nearby being near the sales area years ago so I would go to their Central Ave location. And since the last time I went there was in August 2025, I doubled checked both their website and Google to confirm the location and it noted the Central Ave address. So imagine my surprise when I ... Read More

Full review text opened.

Google - Nov 9, 2026

Pretty bummed as I've been going to Yonkers Kia for a while and never had this experience before. Since I purchased my car, I normally would go to get my car service annually from Yonkers Kia. I know that their service center location split from being nearby being near the sales area years ago so I would go to their Central Ave location. And since the last time I went there was in August 2025, I doubled checked both their website and Google to confirm the location and it noted the Central Ave address. So imagine my surprise when I pulled up to the address to see an entirely different business there. And when I called, not only was I met with some attitude because I didn't know they moved a year ago (keep in my mind, last time I went was AUGUST 2025 and they were at the Central Ave) but that I should tell the service folks that I'm going to be late because I had the wrong address, but I never knew about this new one. I've never received any communication noting the move nor is there any information on their own platform to note that the service center changed location. It's unfortunate as normally in the past, especially when they made the split from their sales area, Yonkers Kia would call with reminders, send updates regarding changes or deals but recently, it looks like that has changed. Hopefully, they'll look into either rehiring new management or bring back the old team as things like updating your website with an address change should be simple, smh.

This was a disappointing and unprofessional experience ​My daughter-in-law and I arranged an appointment to look at and test drive a specific vehicle at Kia of Yonkers. We drove two hours to get there, only to be told upon arrival that the car was in the shop and unavailable on the lot. ​No one called or gave us any advance notice, which was completely unprofessional and disrespectful of our time. After I complained about making a two-hour drive for a vehicle that wasn’t even ready, they ended up bringing us over to the repair shop so she could test ... Read More

Full review text opened.

Google - Nov 9, 2026

This was a disappointing and unprofessional experience ​My daughter-in-law and I arranged an appointment to look at and test drive a specific vehicle at Kia of Yonkers. We drove two hours to get there, only to be told upon arrival that the car was in the shop and unavailable on the lot. ​No one called or gave us any advance notice, which was completely unprofessional and disrespectful of our time. After I complained about making a two-hour drive for a vehicle that wasn’t even ready, they ended up bringing us over to the repair shop so she could test drive it there. At that point, the entire experience had been completely ruined. Trying to inspect and test drive a vehicle out of a service garage is not how a dealership should do business, so we chose to walk away. ​Communication was poor from the start, and we will not be returning. Buyers traveling from out of town should verify multiple times before making the trip.

Very accommodating and professional!

Excellent service. My second time going to Yonkers KIA for leasing and the process went smoothly. Very informative and helpful. Jerry (sales manager) and Guillermo (sales rep) were excellent.

The check-in process was seamless. All the work they wanted to do was suggested to us via an email, so there was no pressure to agree with the repairs and maintenance. We very quickly clicked accept or decline on the repairs, and the process took less time than expected. Additionally, the waiting area was comfortable, with a clean restroom, vending machine, coffee machine and no tires stacked up making the room smell like rubber. Overall, a very pleasant experience, thank you!!

Helpful friendly staff

Nelvin Delacruz my salesman and Joe Nuss the Finance Manager were amazing they kept me calm during the whole process of purchasing my vehicle. They blessed me beyond words on this day. Speaking a whole new meaning of Business knowledge and the care for the customer. ⭐️⭐️⭐️⭐️⭐️⭐️

Great team.

Jacob & Melvin is a great men seller good service thanks

(Translated by Google) Excellent (Original) Excelente

Great experience at Yonkers Kia. Cayla was extremely helpful with the whole process, making it easy and seamless.

Amazing experience thank you

My husband and I came to the Kia dealership in Yonkers and Ramon was there to help us. He was so helpful and he meticulously worked with us to get what we wanted. I had one of the best experiences and I would recommend anyone to come here and have Ramon work with you. The office manager Noel was also very helpful. Kia is a great car!

Super professional , very helpful . They put me in a brand new 2026 Kia and also went the extra stretch in fulling my wants of the car .

I had an excellent experience during the purchase of my 2026 Kia K5 GT-Line. I want to especially thank Reymond for his professionalism, friendliness, and excellent attention throughout the entire process. He was very attentive, answered my questions, and helped me make the purchase a pleasant and hassle-free experience. I am very satisfied with my new vehicle and with the service I received. I highly recommend Reymond to anyone who is looking to buy a car and wants to receive an excellent deal. Thank you very much for everything, Reymond, and for helping me drive away in my new 2026 Kia K5 ... Read More

Full review text opened.

Google - Oct 27, 2026

I had an excellent experience during the purchase of my 2026 Kia K5 GT-Line. I want to especially thank Reymond for his professionalism, friendliness, and excellent attention throughout the entire process. He was very attentive, answered my questions, and helped me make the purchase a pleasant and hassle-free experience. I am very satisfied with my new vehicle and with the service I received. I highly recommend Reymond to anyone who is looking to buy a car and wants to receive an excellent deal. Thank you very much for everything, Reymond, and for helping me drive away in my new 2026 Kia K5 GT-Line! 🚘👏 THANK YOU YONKERS KIA FOR SUCH A GOOD EXPERIENCE

Guillermo did a great job explaining car features & financing.

Raymond was the best salesman helped me so much and thanks to Mike the GM. Great Hospitality!!!

Nelvin and the Yonkers Kia team did a great job of providing me terrific stock options, reasonable and fair quotes, and a smooth and easy purchasing process. I would absolutely use them again the future. Thanks again Nelvin and Yonkers Kia!

(Translated by Google) Terrible customer service by phone, and according to the person who answered the phone, they don't offer support in Spanish. I need assistance, and I'm not getting any answers or help in Spanish. (Original) Pésimo servicio por llamadas y no tienen atención en español según la persona que atiende el tlf , necesito un servicio y no me dan respuesta ni auluida en español

Had a electrical problem,spoke with Michael,absolute gentleman, had the work diagnosed and fixed in a few hours.

⭐⭐⭐⭐⭐ Exceptional Service – Highly Recommended! I had an outstanding experience working with Nelvin Delacruz! He was professional, knowledgeable, patient, and attentive throughout the entire process. He answered all my questions, kept me informed, and made sure I felt comfortable and confident with my decision. He went above and beyond to make the experience smooth, stress-free, and enjoyable without making me feel pressured. His customer service was truly exceptional, and his dedication to making sure I was satisfied did not go unnoticed. If you're looking to purchase a vehicle, I highly recommend working with him. He made the entire experience a ... Read More

Full review text opened.

Google - Oct 24, 2026

⭐⭐⭐⭐⭐ Exceptional Service – Highly Recommended! I had an outstanding experience working with Nelvin Delacruz! He was professional, knowledgeable, patient, and attentive throughout the entire process. He answered all my questions, kept me informed, and made sure I felt comfortable and confident with my decision. He went above and beyond to make the experience smooth, stress-free, and enjoyable without making me feel pressured. His customer service was truly exceptional, and his dedication to making sure I was satisfied did not go unnoticed. If you're looking to purchase a vehicle, I highly recommend working with him. He made the entire experience a pleasure, and I would absolutely work with him again!

**All About Sales, Zero Customer Service Afterward!** I am writing this review on behalf of my daughter, Jahnavi Sripathi, who leased her Kia from Yonkers Kia on September 18, 2026. Her registration had the wrong city, and despite texting her salesperson, Nelvin, twice and calling the dealership three times, the issue remains unresolved more than five weeks later. Nelvin ignored her messages but had no problem calling her early in the morning to ask for a good review! Alex and Jerry also assured her the issue would be handled, yet nothing has been done. Yonkers Kia seems more interested in making sales ... Read More

Full review text opened.

Google - Oct 23, 2026

**All About Sales, Zero Customer Service Afterward!** I am writing this review on behalf of my daughter, Jahnavi Sripathi, who leased her Kia from Yonkers Kia on September 18, 2026. Her registration had the wrong city, and despite texting her salesperson, Nelvin, twice and calling the dealership three times, the issue remains unresolved more than five weeks later. Nelvin ignored her messages but had no problem calling her early in the morning to ask for a good review! Alex and Jerry also assured her the issue would be handled, yet nothing has been done. Yonkers Kia seems more interested in making sales than taking care of customers afterward. We should not have to chase a dealership repeatedly to get a straightforward registration error corrected. We expected far better service, especially from a BBB-accredited dealership. I am escalating this matter to the NY DMV and BBB. Think twice before leasing here. Customer service should not disappear once the paperwork is signed!

Thus is my second Kia EV acquired through Yonkers Kia and throughout both cars the experience has been outstanding. For my new EV3 I worked with Guillermo, mostly through messaging until I actually picked up my new car. Both remotely and in person he was a pleasure to deal with, responding quickly to my questions, clearly explaining what to expect and never making me feel pressured or hurried. I got my EV3 only a few days ago and I am very happy with it, a real step up from my 2023 Niro EV which was already a great car. My experiences ... Read More

Full review text opened.

Google - Oct 22, 2026

Thus is my second Kia EV acquired through Yonkers Kia and throughout both cars the experience has been outstanding. For my new EV3 I worked with Guillermo, mostly through messaging until I actually picked up my new car. Both remotely and in person he was a pleasure to deal with, responding quickly to my questions, clearly explaining what to expect and never making me feel pressured or hurried. I got my EV3 only a few days ago and I am very happy with it, a real step up from my 2023 Niro EV which was already a great car. My experiences with the service center for the Niro over the last 3 years were also outstanding. Again no pressure to be upsold, solid reliable information and completing the servicing right on schedule. Highly recommended all around!

Called My Sales Rep Guillermo (as it was after hours) as I had a problem with my 2025 KIA Telluride and He got Me an appointment quickly and the situation was fixed promptly.

(Translated by Google) Excellent service (Original) Un trato excelente

Kia of Yonkers was an amazing experience for me. I would recommend family, friends, and colleagues.

We had a great experience working with Nelvin, my sales advisor at Kia. He was professional, friendly, and very helpful throughout the entire process. He made everything easy and stress-free, answered all my questions, and made sure I was satisfied. I highly recommend Nelvin to anyone looking to purchase/Lease at Kia Yonkers.

The salesman Carlos Grullon and the sales manager Jerry Rizvi made this such an easy experience to buy a car. A process that I normally can’t stand was actually refreshingly enjoyable for a change thanks to these guys.

Listen, if you're going to buy a car, come HERE. I was taken care of by Diony Reyes, Juan Carlos and Noel, they really FOUGHT for the best possible deals and treated us like genuine family. I got a great car with great mileage and a great carfax report for the best price you can imagine. Straight up, dont even THINK to go anywhere else, Yonker's Kia dealership is where to go and Diony is the man to talk to.

Love Kia. This dealership is professional and fast. Took care of everything!!

Very easy to make an appointment. Everyone I spoke to was very courteous and friendly especially Michael who took very good care of me. I would recommend this dealership to anyone.

The staff was very courteous and completed my service quickly. I’ll definitely go back to have my car serviced at Yonkers Kia

Great experience working with Ali Jerry and noel .if you need a vehicle ask for them wont regret it

The sales rep was so helpful and informative. I originally came in for car I saw online and he have me a better option with a better deal. If you go, please see Raymond!

I had a great experience purchasing my Kia K5 with Diony Reyes! Diony was professional, friendly, helpful, and made the whole car-buying process smooth and stress-free. He took the time to assist me and made sure I was comfortable with my purchase. I truly appreciate his excellent customer service and dedication to making sure I had a great experience. I highly recommend Diony Reyes to anyone looking to purchase a vehicle.

It was a wonderful moment with Diony Reyes he is a very good salesman I really appreciate his help and support when we were purchasing a car. He walked us through and everything went smoothly I recommend him if you want help in buying a car.

⭐⭐⭐⭐⭐ I had an amazing experience working with Dionicio! He was super nice, professional, patient, and helpful throughout the entire process of getting my car. He went above and beyond to make sure everything went smoothly and made the whole experience easy and stress-free. Dionicio genuinely cares about his customers and makes you feel comfortable every step of the way. I couldn’t have asked for a better salesman to help me get my car. If you’re looking to purchase a vehicle, I highly recommend asking for Dionicio. He’s the best! Thank you for everything! 🙌🚗

I had an amazing experience at this dealership! The staff was friendly, professional, and helpful throughout the entire process. Diony Reyes made everything smooth, stress-free, and enjoyable. I truly appreciate the excellent customer service and would definitely recommend this dealership to anyone looking to purchase a vehicle. Remember to ask for Diony Reyes!!!!!!Thank you for making this such a great experience! Still very emotional, and extremely thankful for my husband, best gift !!!!!!!! Diony thank you so much for helping him surprise me !!!

So appreciate how the team hears my asks and does what they can to resolve anything. And there is extra comfort I have when Mike and Adrian are named my point of contact!!

Diony Reyes was so warm and welcoming, addressing all my questions and concerns with care. Went above and beyond on my car shopping experience.

they take a long time, but they are honest about repairs

Carlos Grullon (Sales Consultant), Jerry Rizvi (Sales Manager), and Juan Vadi ( Finance Manager) the buying experience was great. Would definitely recommend these guys to anyone looking to buy a car

Service center was fast and efficient

I recently had a fantastic experience working with the team at Yonkers Kia. From start to finish, the process was smooth, transparent, and completely stress-free. ​A special shout-out to our salesperson, Guillermo! He was absolute top-notch—super responsive to all of our questions and exceptionally knowledgeable about the vehicles and features we were considering. He made sure we felt supported every step of the way without any of the typical high-pressure sales tactics. ​Kudos also given to the general manager, Michael, for running such a professional operation and ensuring everything went smoothly.

Read at DealerRater

(Translated by Google) My experience with this dealership was extremely negative. In 2022, I traded in my Ford Excursion Limited, valued at around $5,000, to purchase a Toyota Highlander that came with a warranty through 2023. From the beginning, the vehicle had serious water leaks and several mechanical issues. I reported these problems while it was still under warranty. I brought the vehicle in and later left it at a shop connected with the process so that it could be repaired. However, it was never repaired. I repeat, it was never repaired even though it was under warranty. Frustrated by the lack of ... Read More

Full review text opened.

Google - Sep 18, 2026

(Translated by Google) My experience with this dealership was extremely negative. In 2022, I traded in my Ford Excursion Limited, valued at around $5,000, to purchase a Toyota Highlander that came with a warranty through 2023. From the beginning, the vehicle had serious water leaks and several mechanical issues. I reported these problems while it was still under warranty. I brought the vehicle in and later left it at a shop connected with the process so that it could be repaired. However, it was never repaired. I repeat, it was never repaired even though it was under warranty. Frustrated by the lack of a solution, I ultimately left the Highlander there permanently and never picked it up again. I cannot confirm what happened to the vehicle afterward or whether the finance company, Stell Financial, eventually recovered it. What I can state is that I never received the repair or resolution I was entitled to under the warranty. The situation had financial consequences for me, including the account being reported to the credit bureaus. In addition, during a separate transaction to purchase a RAM 1500, I gave $2,000 to Aarón Vélez as part of the down payment. The salesperson was Héctor. Based on my experience and the documentation I received, those $2,000 were not reflected in the transaction as I expected. I consider this extremely serious. When a customer provides $2,000 toward a down payment, that money should be clearly documented and traceable. After everything I experienced, I considered the way this dealership handled my transactions irresponsible and unacceptable. This was one of the worst experiences I have ever had with a dealership. I felt misled, unsupported, and financially harmed. Based solely on my personal experience, I do not recommend this dealership. I advise anyone considering a purchase here to carefully inspect the vehicle, read every document before signing, and keep receipts and records of every payment. My experience with this dealership was extremely negative. In 2022, I traded in my Ford Excursion Limited, valued at approximately $5,000, to buy a Toyota Highlander with a warranty until 2023. From the beginning, it had serious water leaks and several mechanical problems. I reported these issues while the warranty was still valid; I took the vehicle in and then left it at a repair shop. It was never repaired—I repeat, never repaired—despite being under warranty. Tired of not getting a solution, I left the SUV there permanently and never went back to get it. I can't say what happened to the vehicle afterward or if Stell Financial repossessed it. What I can say is that I never received the repair or solution that was covered under the warranty. The situation had financial consequences for me, including my account being reported to the credit bureaus. Additionally, during another transaction to buy a RAM 1500, I gave $2,000 to Aaron Velaz as part of the down payment. The salesman was Hector. Based on my experience and the documentation I received, the $2,000 deposit was not reflected in the transaction as I expected. This is extremely serious to me. When a customer pays $2,000 as a down payment, that money should be clearly documented and traceable. After everything I went through, I consider this dealership's handling of my affairs irresponsible and unacceptable. I felt cheated, unprotected, and financially harmed. Based solely on my personal experience, I do not recommend this dealership. I advise anyone considering buying here to inspect the vehicle carefully, read everything before signing, and keep receipts for every payment. (Original) My experience with this dealership was extremely negative. In 2022, I traded in my Ford Excursion Limited, valued at around $5,000, to purchase a Toyota Highlander that came with a warranty through 2023. From the beginning, the vehicle had serious water leaks and several mechanical issues. I reported these problems while it was still under warranty. I brought the vehicle in and later left it at a shop connected with the process so that it could be repaired. However, it was never repaired. I repeat, it was never repaired even though it was under warranty. Frustrated by the lack of a solution, I ultimately left the Highlander there permanently and never picked it up again. I cannot confirm what happened to the vehicle afterward or whether the finance company, Stell Financial, eventually recovered it. What I can state is that I never received the repair or resolution I was entitled to under the warranty. The situation had financial consequences for me, including the account being reported to the credit bureaus. In addition, during a separate transaction to purchase a RAM 1500, I gave $2,000 to Aarón Vélez as part of the down payment. The salesperson was Héctor. Based on my experience and the documentation I received, those $2,000 were not reflected in the transaction as I expected. I consider this extremely serious. When a customer provides $2,000 toward a down payment, that money should be clearly documented and traceable. After everything I experienced, I consider the way this dealership handled my transactions irresponsible and unacceptable. This was one of the worst experiences I have ever had with a dealership. I felt misled, unsupported, and financially harmed. Based solely on my personal experience, I do not recommend this dealership. I advise anyone considering a purchase here to carefully inspect the vehicle, read every document before signing, and keep receipts and records of every payment. Mi experiencia con este concesionario fue extremadamente negativa. En 2022 entregué mi Ford Excursion Limited como trade-in, con un valor aproximado de 5 mil dólares, para comprar una Toyota Highlander con garantía hasta 2023. Desde el principio tuvo filtraciones de agua graves y varios problemas mecánicos. Informé estos problemas mientras la garantía seguía vigente; llevé el vehículo y luego lo dejé en un taller para que lo repararan. Nunca fue reparado, repito, nunca lo repararon, a pesar de estar dentro de la garantía. Cansado de no recibir solución, dejé la camioneta allí definitivamente y nunca la volví a recoger. No puedo afirmar qué pasó después con el vehículo ni si lo recuperó la financiera Stell Financial. Lo que sí afirmo es que nunca tuve la reparación ni la solución que correspondía bajo la garantía. La situación tuvo consecuencias financieras para mí, incluyendo el reporte de la cuenta a los burós de crédito. Además, durante otra operación para comprar una RAM 1500, entregué 2 mil dólares a Aarón Vélez como parte del pago inicial. El vendedor era Héctor. Según mi experiencia y la documentación que recibí, esos 2 mil dólares no aparecieron reflejados como yo esperaba en la operación. Para mí esto es extremadamente serio. Cuando un cliente entrega 2 mil dólares como parte del pago inicial, ese dinero debe estar claramente documentado y trazable. Después de todo lo que viví, considero que el manejo de mis asuntos por parte de este concesionario fue irresponsable e inaceptable. Me sentí engañado, desprotegido y económicamente perjudicado. Con base únicamente en mi experiencia personal, no recomiendo este concesionario. Recomiendo a cualquier persona que considere comprar aquí que inspeccione el vehículo cuidadosamente, lea todo antes de firmar y guarde comprobantes de cada pago.

I’m in the second year of a lease of an 2023 Sportage and the AC stopped blowing cool air after 20,000 miles. The Service rep told me none of my warranties will cover for the diagnostic test that will cost me $450 out of my pocket. They also let me know of this right at the moment, but failed to tell me weeks ahead when I had to reschedule a few times just because their “Air conditioning machine was not available”. I endured this very hot summer without an AC on a NEW car because they were charging me $450 for a “test”. ... Read More

Full review text opened.

Google - Sep 15, 2026

I’m in the second year of a lease of an 2023 Sportage and the AC stopped blowing cool air after 20,000 miles. The Service rep told me none of my warranties will cover for the diagnostic test that will cost me $450 out of my pocket. They also let me know of this right at the moment, but failed to tell me weeks ahead when I had to reschedule a few times just because their “Air conditioning machine was not available”. I endured this very hot summer without an AC on a NEW car because they were charging me $450 for a “test”. What an inconvenience! I have been a loyal Yonkers KIA customer for years. I have bought a Sedona and leased a Sorento, and now this Sportage. I will not be returning after this lease ends in March/2027. This last incident has left a very bad taste in my mouth and turned me off badly. I knew it was a bad sign when I leased this car and the salesperson refused to throw in all weather mats and wheel locks when I always got them with my previous purchases without out any problems. It was only when after a week, he needed me to give him ”5 stars” on his review that he gave them to me. Not good at all. You have lost this customer unfortunately.

Diony Reyes was extremely knowledgeable, helpful and patient to work with. Car buying can be an anxiety ridden experience with the wrong sales person. Diony is very personable and is able to anticipate questions and assistance with next steps. I felt at ease and comfortable dealing with Diony. Diony, thank you for making this purchase a pleasurable experience. you are certainly a 10 out of 10.

Read at DealerRater

twice I left deposits on vehicles here, And both times they sold it to somebody else and have not refunded the money yet. I’m going to report them to the Better Business Bureau now. Never shop here you’d be better off setting your money on fire

I fount the exact Kia Soul i wanted at Yonkers Kia. It took a few days to get my insurance payout and my bank loan, but Yasid and the dealership worked with me to my satisfaction ! Yasid was knowledgeable, experienced and considerate. He helped me gather the paperwork I didn’t have and pushed through the deal. I am grateful to Yonkers Kia for putting me in the beautiful 2022 Kia Soul of my choice !!

Read at DealerRater

Our sales rep Guillermo was very pleasant and helpful. Everyone from the sales manager to the financial representative was great to deal with and not at all pushy. All the usual horror stories about sleazy untrustworthy car salesmen do not apply to this dealership. I'd have no problem getting my next car here as well.

Read at DealerRater

Great and friendly customer service. Clean location and honest people. I have never had an issue with them

Read at DealerRater

Total Waste of Time. Went there on a Saturday to look at 27' Telluride. I came all the way from NJ because they had the color and trim that i wanted which was HARD to find at NJ dealerships. Called them they said they have it. I drove there Met 5 different associates. All telling me they would be my sales associate. Waited for over an hour only for one to say "sorry we don't have the car at this dealership. I can have one for you on monday if you come back"

I brought a 2024 sorento from here got my first oil change and they broke my oil filter and it leaked for 7 months while I had Howie from service lie to my face and say nothing was wrong and when I brought it to Tasca white plains they fixed it now my car was totaled in an accident I went there to find out about my gap insurance and my maintenance package I had a salesman lie to my face saying it wasn’t bought from Tasca Yonkers Kia even tho my paper work said Tasca Yonkers Kia this place runs ... Read More

Full review text opened.

Google - Aug 2, 2026

I brought a 2024 sorento from here got my first oil change and they broke my oil filter and it leaked for 7 months while I had Howie from service lie to my face and say nothing was wrong and when I brought it to Tasca white plains they fixed it now my car was totaled in an accident I went there to find out about my gap insurance and my maintenance package I had a salesman lie to my face saying it wasn’t bought from Tasca Yonkers Kia even tho my paper work said Tasca Yonkers Kia this place runs off dishonesty to there customers I will never by other vehicle from here and for Howie he’s a liar and a scam artist

Had to deal with an absolutely insufferable salesman that straight up refused any sort of price negotiations when it came to making a deal despite car having 4000 more miles than advertised and vape haze on inside of all windows after it was obviously detailed (Armor All all over the engine). Thanks for wasting my time.

Nelvin was really great at getting me the price I was comfortable with. He had excellent communication with me and very personable.

Read at DealerRater

Awesome clean dealership, all the employees are very nice and professional, love the break room also 😅

Read at DealerRater

Jahsid Matias and the entire team was great. Thank you guys. You were awesome amazing

Read at DealerRater

Diony Reyes I really appreciate everything you did for me today. You went above and beyond to make this deal work, and it means a lot. Thank you for taking care of me. I’ll definitely recommend you to my friends and family. fuerte abrazo y mucha bendiciónes

Read at DealerRater

We want to thankful to Diony for great service and support us with everything, The truth is that they look for all the alternatives and all the details so that you come out well assembled and at the same time without headaches.

Read at DealerRater

All around this location is very welcoming from the sales floor to the service department. They listen to you and understand your situation and help you with works for you. With a customer mindset not a salesperson mindset. Love them.

Read at DealerRater

Great customer service. Jhonny was amazingly helpful and kind providing us with the best options for what we were looking for. Julio was also very helpful and detailed on his explanations. Yonkers Kia has always been a great place to do business at.

Read at DealerRater

Jahsid was wonderful in helping me get into a new K4! Excellent service and experience!

Read at DealerRater

I would really love to give this dealership a 5 star review however I am SO disappointed and angry with them! My son and I bought his first car there in September 2025, a cute used Kia forte! When I picked it up there was no spare key, I asked about it and was told they would get one and mail it to us! I have called more than 20 times and spoken to multiple different people and just get the run around every single time! We are apparently never getting a spare key so you cannot take these people at their word! ... Read More

Full review text opened.

Google - Jun 6, 2026

I would really love to give this dealership a 5 star review however I am SO disappointed and angry with them! My son and I bought his first car there in September 2025, a cute used Kia forte! When I picked it up there was no spare key, I asked about it and was told they would get one and mail it to us! I have called more than 20 times and spoken to multiple different people and just get the run around every single time! We are apparently never getting a spare key so you cannot take these people at their word! You CANNOT trust them! Would happily change this review if I ever get the spare key!!!

Yonkers Kia had the specific car that we were looking for and handled most of the deal process remotely since we live 3 hours away. Zaid was very courteous and helped complete the processing and prep the car when we arrived to pick it up

Read at DealerRater

Be wary of dealing with this group. I negotiated a lease with them over the phone. I insisted that they give me my exact out the door cost including monthly payment and money down before I walked in so that I thought the deal was done. After making me sit and wait to see their finance person for 2 hours, they tried to spring a $1500 financing fee on me they never told me about. A complete waste of time.

I really love my car, got a 2025 Kia Sportage last June but my issue is with how they are managing to keep customers happy AFTER purchasing… they lost my second key to my brand new car, which was never provided the day of purchase because something happened and it was not found so I left, after showing up a few times I was told I was gonna be informed when my key was found… I reached out to my seller via text and call, no answers from Nelvin anymore, I have now called the dealer a few times and there’... Read More

Full review text opened.

Google - May 3, 2026

I really love my car, got a 2025 Kia Sportage last June but my issue is with how they are managing to keep customers happy AFTER purchasing… they lost my second key to my brand new car, which was never provided the day of purchase because something happened and it was not found so I left, after showing up a few times I was told I was gonna be informed when my key was found… I reached out to my seller via text and call, no answers from Nelvin anymore, I have now called the dealer a few times and there’s always some excuse and Nelvin is never available they say we’re gonna pass the message and have him get back to me… it’s been almost a year now and I still haven’t gotten any answers or simply my key. I love my car, the process of buying was super quick and easy but it is very discouraging and frustrating when you need them to solve something caused by their own team and now you simply can’t get any answers from them.

Although I'm happy with my car, the finance Dept of Kia in general is a nightmare. No one at the dealership was helpful and getting through their phone or website was frustrating. Never again!

We purchased the 2025 Telluride and the 2026 Sorento X-Line. We had a great experience at Yonkers Kia. Ramon was very knowledgeable, patience and helpful. As well as, Junito and Juan from finance. Everyone was pleasant. My finance and I had conversations with other employees there and they were all very pleasant, they treat you like family! Go see Ramon ! he would do his best and then some to put you in the Car you want. They all work with you to make sure you lave there with the car you need and want!

Read at DealerRater

unprofessional. agents get mad when you don’t sign the same day. their financing manger Joe also needs a retraining. I prefer the Bronx kia

My wife and I scheduled a visit to look at a used vehicle. We traveled an hour and a half to see this vehicle and was in constant communication with your staff prior to our arrival. Our appointment was between 10-11 but may show 1030-11 on your end. Either way we were called at 1030 making sure we were still coming and we responded with we were 5 minutes out. Upon arriving we were shuffled around to a couple of people before finally working with Zaid (the only person that actually seemed to care). Well 15 minutes after arriving, nobody knew where this ... Read More

Full review text opened.

Google - Apr 3, 2026

My wife and I scheduled a visit to look at a used vehicle. We traveled an hour and a half to see this vehicle and was in constant communication with your staff prior to our arrival. Our appointment was between 10-11 but may show 1030-11 on your end. Either way we were called at 1030 making sure we were still coming and we responded with we were 5 minutes out. Upon arriving we were shuffled around to a couple of people before finally working with Zaid (the only person that actually seemed to care). Well 15 minutes after arriving, nobody knew where this vehicle was, the vehicle that was told would be out front waiting for our arrival. At almost 11, Melvin, probably one of the worst and could care less angry attitude people gave us a piss poor apology and said vehicle would be her in 10 minutes. We walked across the street to the jeep dealer, then returned a little bit later. Vehicle that was “on its way” still was not present. Melvin, who I clearly expressed my anger with the lack of care for OUR time had the audacity to say when I said it’s been an hour say “it’s only been like 30 minutes”…. Really!!!!!! What a poor excuse for manager who is in customer service. Reading other bad reviews, I’m not the only one who is displeased with this person. I expressed myself to Zaid, again who showed actual care for our frustration that I would like a manager to reach out. Nobody has done so. I even email the the general manager Mike Romano, and still have not gotten a response. I’d suggest shopping elsewhere with a dealership that values its customers, giving them the experience one deserves.

My wife and I scheduled a visit to look at a used vehicle. We traveled an hour and a half to see this vehicle and was in constant communication with your staff prior to our arrival. Our appointment was between 10-11 but may show 1030-11 on your end. Either way we were called at 1030 making sure we were still coming and we responded with we were 5 minutes out. Upon arriving we were shuffled around to a couple of people before finally working with Zaid (the only person that actually seemed to care). Well 15 minutes after arriving, nobody knew where this ... Read More

Full review text opened.

DealerRater - Apr 3, 2026

My wife and I scheduled a visit to look at a used vehicle. We traveled an hour and a half to see this vehicle and was in constant communication with your staff prior to our arrival. Our appointment was between 10-11 but may show 1030-11 on your end. Either way we were called at 1030 making sure we were still coming and we responded with we were 5 minutes out. Upon arriving we were shuffled around to a couple of people before finally working with Zaid (the only person that actually seemed to care). Well 15 minutes after arriving, nobody knew where this vehicle was, the vehicle that was told would be out front waiting for our arrival. At almost 11, Melvin, probably one of the worst and could care less angry attitude people gave us a xxxx poor apology and said vehicle would be her in 10 minutes. We walked across the street to the jeep dealer, then returned a little bit later. Vehicle that was “on its way” still was not present. Melvin, who I clearly expressed my anger with the lack of care for OUR time had the audacity to say when I said it’s been an hour say “it’s only been like 30 minutes”…. Really!!!!!! What a poor excuse for manager who is in customer service. Reading other bad reviews, I’m not the only one who is displeased with this person. I expressed myself to Zaid, again who showed actual care for our frustration that I would like a manager to reach out. Nobody has done so. I even email the the general manager Mike Romano, and still have not gotten a response. I’d suggest shopping elsewhere with a dealership that values its customers, giving them the experience one deserves.

Read at DealerRater

I would never recommend anyone to come to the dealership to get a vehicle. Horrible customer service, horrible communication and very unprofessional. Excuse after excuse I get on why I can't get any of my discrepancy settled. I really regret coming here. SMH

Very Happy with my experience with this dealership. They were very courteous and made my experience pleasant

Read at DealerRater

A month ago I received a phone call from a sales rep named Diony Reyes from Yonkers Kia. He stated “I noticed your current APR is at 21.22%, and I’m confident I can help you lower that rate significantly and get you a better deal”, so me being all happy I agreed to go and see him. However, a month later and only communicated with me once throughout the month with no deal and 6 hard inquiries on my credit with no deal. Spoke to a manger Melvin which was useless - still no deal and very bad experience and horrible ... Read More

Full review text opened.

Google - Mar 28, 2026

A month ago I received a phone call from a sales rep named Diony Reyes from Yonkers Kia. He stated “I noticed your current APR is at 21.22%, and I’m confident I can help you lower that rate significantly and get you a better deal”, so me being all happy I agreed to go and see him. However, a month later and only communicated with me once throughout the month with no deal and 6 hard inquiries on my credit with no deal. Spoke to a manger Melvin which was useless - still no deal and very bad experience and horrible communication between sales rep, manager with customers. With all this being said, my advice to current customers or new customers please choose wisely the rep you are going to be working with in this Kia dealership. HORRIBLE EXPERIENCE!!!!!! NEVER AGAIN

Recently purchased a vehicle with Nelvin DeLaCruz! He was great to work with and went above & beyond to make sure we had a seamless experience!! Would recommend going to Yonkers Kia and asking for Nelvin for a great experience!!

Read at DealerRater

DO NOT BUY A CAR FROM HERE. Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn’t have it. Instead, they issued me a “We Owe” agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement—and I am still waiting to be paid. Since then, I’ve had to call multiple times, re-submit ... Read More

Full review text opened.

DealerRater - Mar 20, 2026

DO NOT BUY A CAR FROM HERE. Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn’t have it. Instead, they issued me a “We Owe” agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement—and I am still waiting to be paid. Since then, I’ve had to call multiple times, re-submit the same paperwork more than once, and constantly follow up. Each time I reach out, I’m treated dismissively, like I’m the one causing the issue. I never receive callbacks, and the process has been unnecessarily difficult. They owe me over $700. At this point, it’s not just about the money—it’s about how poorly this has been handled. Because of this experience, they’ve lost me as a customer, and I would not recommend them to anyone. My next steps are to file complaints with Westchester Consumer Protection, Kia Corporate, and to share my experience publicly so others are aware. All of this… over $700. What a shame.

Read at DealerRater

DO NOT BUY A CAR FROM HERE. Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn’t have it. Instead, they issued me a “We Owe” agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement—and I am still waiting to be paid. Since then, I’ve had to call multiple times, re-submit ... Read More

Full review text opened.

Google - Mar 20, 2026

DO NOT BUY A CAR FROM HERE. Let me share my experience with Yonkers Kia. I purchased a used car from them, and it only came with one key. When I asked about the second key, I was told they didn’t have it. Instead, they issued me a “We Owe” agreement, stating that I would need to purchase and program a new key myself, and they would reimburse me. I followed their instructions. In December, I submitted the invoice for reimbursement—and I am still waiting to be paid. Since then, I’ve had to call multiple times, re-submit the same paperwork more than once, and constantly follow up. Each time I reach out, I’m treated dismissively, like I’m the one causing the issue. I never receive callbacks, and the process has been unnecessarily difficult. They owe me over $700. At this point, it’s not just about the money—it’s about how poorly this has been handled. Because of this experience, they’ve lost me as a customer, and I would not recommend them to anyone. My next steps are to file complaints with Westchester Consumer Protection, Kia Corporate, and to share my experience publicly so others are aware. All of this… over $700. What a shame.

Friendly, clean & active dealership. Leasing process was easy and car delivered as promised. Nelvin very helpful!

Read at DealerRater

Very profesional and attentive. I love the service and totally recommend this dealer and their entire team.

Read at DealerRater

Nelvin De Lacruz was very helpful during the entire car buying process. He even stayed after hours to ensure everything was handled well and that I could leave with a fully equipped car. He cares about his customers and his work.

Read at DealerRater

They are very friendly and helpful and will work with you on the car u want

Read at DealerRater

Their sales person attitude is not nice. They work with too much attitude and insulte the custmers. I will not go to then in future.

Ronny Hernandez was very professional from the time I first visited Kia when I was unsure what car I wanted till the time I came back and he came out recognizing me from the previous visit. He really made me feel at ease during this process. Mr. Hernandez is a breath of fresh air and makes you feel like you have known him for years and he is going to break down everything for you and go above and beyond to ensure you get the best deal for your budget and comfort. I would recommend Mr. Hernandez to anyone looking ... Read More

Full review text opened.

DealerRater - Feb 23, 2026

Ronny Hernandez was very professional from the time I first visited Kia when I was unsure what car I wanted till the time I came back and he came out recognizing me from the previous visit. He really made me feel at ease during this process. Mr. Hernandez is a breath of fresh air and makes you feel like you have known him for years and he is going to break down everything for you and go above and beyond to ensure you get the best deal for your budget and comfort. I would recommend Mr. Hernandez to anyone looking to get a car at Yonkers Kia.

Read at DealerRater

Julio at Yonkers Kia helped me with getting into my k5. He walked me through the process and although there were a few bumps in the road he ultimately made sure I left the dealership happy. Along with the rest of the amazing people such as Matt and Melvin. Thank you for getting me into my k5.

Read at DealerRater

Ramon Mendoza was incredibly helpful and took the time to explain everything in great detail.he worked very hard to secure the best price for me and was both patient and welcoming throughout the entire process. I will also like to extend a big thank you to the rest of the. Team at Kia of yonkers for their support . Please visit Ramon Mendoza for the best deals. Best UR

Read at DealerRater

Fast and very attentive,very helpful and the service is great i will be going back to them the next time i need service!!!

Read at DealerRater

I used to have rave reviews for Yonkers Kia. But no longer. I will never buy another vehicle from these people. They're absolute cutthroats when it comes to doing business. Buyer BEWARE.

Read at DealerRater

I had a terrible experience with the Yonkers Kia Service Department regarding a recent service appointment for my 2026 Kia EV9. The service advisor, Melissa, was unresponsive to multiple calls to change my service date, which I needed to do before Christmas. I was finally able to successfully reschedule my appointment through someone else, but then Melissa called on Christmas Eve to inform me that she had moved the appointment to the following week without my consent. When I called back twice to correct this, my messages were ignored. This lack of professionalism and communication directly affected my holiday travel plans, ... Read More

Full review text opened.

Google - Jan 5, 2026

I had a terrible experience with the Yonkers Kia Service Department regarding a recent service appointment for my 2026 Kia EV9. The service advisor, Melissa, was unresponsive to multiple calls to change my service date, which I needed to do before Christmas. I was finally able to successfully reschedule my appointment through someone else, but then Melissa called on Christmas Eve to inform me that she had moved the appointment to the following week without my consent. When I called back twice to correct this, my messages were ignored. This lack of professionalism and communication directly affected my holiday travel plans, and definitely lowered my opinion of Kia and this dealership. I've had not great experiences with Service at this dealership before. At this point, I simply don't trust Yonkers Kia to be competent or to do what they say they will.

Great people all around. Good selección of vehicles in inventory. Sales team is NOT that type of sales crew that is buging you all the time and trying to sell whatever they have in inventory even if it’s not what you are looking for.

Read at DealerRater